reddeal.com.au - Terms & Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Product Warranty

All electrical products contained and sold from this site are covered for a limited period of time by the manufacturers of the product or RedDeal suppliers. Without exception, all electrical items sold have a minimum manufacturers warranty period of 1 year. In many cases the warranty period, particularly in regards to whitegoods, is 2 years. RedDeal abides by manufacturers warranty terms and conditions including the right to repair or replace at the sole discretion of the manufacturer where a product is found to have become faulty during its warranty period. In the event that an item is found to be damaged or faulty upon delivery, the customer is to contact our Sales number within 24 hrs to report such. Depending on the circumstances, the item may be replaced or repaired. Should the product be found to be faulty after 7 days from purchase then the manufacturer’s warranty terms will apply and a service call be arranged with the supplier for the customer. A return shipping and re-stock fee will always apply to change of mind return requests. Approval of 'change of mind' return requests is at the sole discretion of RedDeal. These fees do not apply to products for return suffering a genuine manufacturers fault or delivery damage reported within the specified time frames.

RedDeal does offer an extended warranty product on most items ranging from an extra 1 to 4 years over and above the manufacturers warranty period depending on the type and manufacturer warranty offered.

Customers can choose an extended warranty plan from a drop box within the item/product page. If no extended warranty is chosen then the order is tagged 'No Extended Warranty' and only the manufacturers warranty period will apply.

RedDeal's extended warranty company United offers full parts and labour protection during any the extended warranty period selected and paid for. Should a customer need to use this service during the extension then all they have to do is call our sales number to request a service call.

Typographical Errors
In the event that a RedDeal product is mistakenly listed at an incorrect price, RedDeal reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. RedDeal reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, RedDeal shall issue a credit to your credit card account in the amount of the incorrect price.

Fraudulent Activity
RedDeal employs sophisticated fraud detection software and will report all instances of fraud, attempted or otherwise to the appropriate state and federal law enforcement authorities. There are means by which a suspected transaction can be traced to a transaction location and a fraudsters identity obtained. Any type of fraud including credit card, email and telephone deception will not be tolerated and those individuals will be pursued without exception. RedDeal also employs the services of debt recovery and private enquiry agents across Australia and will pursue any customer that has fraudulent obtained product from this site or not paid for the same products and services. Due to the high rate of online fraud, RedDeal reserves the right to request for additional information to establish the legitimacy of any potential customer including but not limited to copies of credit cards details & signatures, drivers licences, acceptable proof of identity, confirmation of tenancy and reference checks.

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Once we will receive your order and will be processed soon however we need to verify few details before we can proceed. We will refund a small amount back into your credit card and customers have to email us the exact amount we have refunded

Please excuse us for any inconvenience caused but we hope you understand that in order to avoid fraudulent use of credit cards on our website and to protect your funds, such measures are imperative. As a responsible online shopping website, Reddeal.com.au must take such steps to reduce Internet fraud.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a RedDeal or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
RedDeal does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, RedDeal is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, RedDeal reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RedDeal in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless RedDeal, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, RedDeal may link to sites operated by third parties. However, even if the third party is affiliated with RedDeal, RedDeal has no control over these linked sites, all of which have separate privacy and data collection practices, independent of RedDeal. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, RedDeal seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Delivery Policy

How much is delivery?

Our delivery charges are clearly stated on each and every products and will also appear every time you checkout. The price listed is per item. If a special delivery has been arranged i.e. after hours, weekends or outside set delivery area a different fee may apply.

Do you deliver to my area?

We will deliver to most areas within Australia. We use Allied Express for our delivery Australia wide. To find out if we deliver to your area please enter your postcode in checkout section If you cannot find the delivery area please call us for a quote.

What happens if my goods break within the manufacturers warranty period?

If a product breaks within the warranty period you can call the manufacturer and ask for service or spare parts, they will arrange a suitable time for their local service agent to come out and fix the problem. All you require is a copy of your invoice that you would have received with delivery or had sent in the mail, if you need a manufacturers number or need a new invoice sent out call us on 02 98939275..

Can I always expect next day delivery?

We do offer next day delivery, however you must be sure that the item ordered is in stock and extra delivery charges may apply, the order has been placed in time and that next day delivery is available in your area. If you place an order and request delivery for the next working day you will be contacted the day of ordering if this can not be done and an alternate delivery day can be arranged. Items that are not in stock are subject to supply chain and an expected lead time can be given for each product on request. For any queries regarding delivery call our support team on 02 98939275 during business hours or send an email via contact us page.

Can I specify a time for delivery?

Unfortunately due to the majority of our deliveries being delivered on a set run we are unable to deliver on requested times. You can however request a courtesy call 1 or a half hour before delivery.

What do i do if my goods break within the extended warranty period?

The extended warranty is handled by United Electrical. Simply call their Customer Service Helpline on 1800 786 331 and their friendly staff will assist you with your claim. Ensure you have your original Tax Invoice available and the UG number ready UG number is on the DVD send to you. Arrangements will be made for a service repairer to call and attend to your problem.

Return / Cancellation Policy

Please note ones the order has been placed it can no longer be editable however if the products you received is not what you ordered or is damaged you will be refunded full amount by the same method you paid us. If you need to cancel for some reason please contact us on 02 98939275restocking charges of 30% and a collection charges will apply. Please not all returns must be done within 5 business days of your product shipping date and all the products must be in its original packaging. All opened items will not be accepted for refund.

Exchange

Unfortunately we would not accept any exchange if you would like to exchange for some reason please return the product and ask for refund (fees and charges will apply) then you may visit the website and shop for new products.

How to Return An item

1. Complete the Return Form - The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RAF# ( Return Authorisation Form) for the return.

2. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you let us use our contractor to pick up the product.

3. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.

PLEASE NOTE: RAF# will only be issued for qualified returns meeting our return policies. To obtain RAF please contact http://www.reddeal.com.au/ customer staff by calling or email us

Customer Service policy

Our policy is to provide you, our customer, with the best service at the very best price. We endeavor to keep our deals the best in Australia. We realize, however, that in today's market place deals are forever changing and we may miss the odd price change. However we are always checking out for the best price out there and try to give you even better price if it is possible for us

Our web site is maintained by the Staff of www.reddeal.com.au, in house, on a daily basis. We do our best to ensure the accuracy of the site, but from time to time errors do occur. We ask that while you are looking through our pages, should you see a mistake; please let us know so that we can correct it.

At www.reddeal.com.au we only support the National Manufacturers and Suppliers that have an Australian wide service and spare parts network. This ensures that no matter where you live within Australia, you can buy from us secure in the knowledge that should you have a problem with your appliance, there will be a service centre relatively close to you.

All of the products sold through www.reddeal.com.au Internet Store are Brand new and covered by the Manufacturer's full warranty. We also offer an extended warranty plan, where for a minimal cost you can increase the Manufacturers warranty to a full five year parts and service warranty.

Our commitment is to offer exceptional service in all circumstances. All our staff are encouraged to make your shopping with us as easy and pleasurable experience as possible. To this end we constantly review our processes, to ensure that they have the necessary resources to achieve this aim.

We gather your information from when you register on our site, place an order or respond to our advertising campaign such as mail order contest.

When you order any product from our site we may ask you for your personal information such as your name, address, phone number and your credit card details. However you can also visit our site without registering.

We use cookies to enhance your experience and gather information about people who visit our website

How do we use your information?

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please contact us and let us know that you do not wish to receive any more news letter from us.

How do we protect your personal information?

When you place orders or access your account information, we use our secure server. Secure Sockets Layer (SSL) encrypts all information you enter before it travels over the Internet to us.

What are cookies?

Cookies are small bits of information that are stored on your computer's hard drive by your browser. No personal information is stored in our cookies. We use them because they allow us to offer you more features and functionality. For example, they enable us to store products in your shopping cart from one visit to another.

Most Web browsers, by default, accept cookies, but you can usually change a setting in your browser to prevent their use. Even if your browser is set to prevent the use of cookies, you can still shop at our web site, place items in your shopping cart, and purchase them.

Will we distribute your personal information to outside parties?

No, we will not distribute your personal information to other organizations.

Your consent
By using our site, you consent to our privacy policy.

CREDIT CARD PROCESSING

You can pay via secure Credit Card processing; direct deposit Credit Card payments are made via a payment gateway provided by DirectOne which processes transaction using 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored; this ensures you will be happy with your transaction